We help safeguard the buying and selling process on our marketplace, so you can shop with confidence.
Before your order is marked as received, check that everything was delivered in-game, in the app, etc., as described. Every order gets a 3-day window to catch issues and raise a dispute via your order page.
How TradeShield protects you as a buyer
Eldorado securely holds your payment until your order is completed, so you're covered from checkout all the way through delivery.
How it works
You pay for the order, and we hold your payment.
The seller delivers your order. Its status changes to Delivered.
You have 3 days to check that everything was delivered as described, in-game or in the app, and mark the order as received or raise a dispute on your order page. After 3 days, the system marks the order as received. Its status changes to Received.
Your order stays protected for a set number of days, depending on the product type (see the table below). Raise a dispute via live support chat if there are any issues.
When the protection period ends, the order is marked as Completed, and we release the payment to the seller.
When the TradeShield warranty period ends, the order is marked as completed, and the payment is released to the seller.
How long is my order protected after it's marked as received?
TradeShield protection lasts for a set number of days after your order is marked as received. The length depends on the product type:
Product type | TradeShield warranty |
Gift cards (instant and non-instant) | 4 days |
Accounts (instant and non-instant) | 5 days |
GTA5 accounts | 14 days |
Fortnite accounts | 10 days |
Rainbow Six Siege accounts | 10 days |
CS2 custom items | 10 days |
Roblox limiteds custom items | 14 days |
Roblox (Robux) currency category | 7 day |
Other categories not mentioned above (excluding automated delivery) | 5 days |
Offers with automated delivery aren’t covered by the 5-day period. Funds are released to the seller as soon as the order is marked as Received.
Keep in mind that the Boosting section Custom requests is only for account progression services (leveling up your current account). It mustn't be used to buy accounts, items, or currency. Misuse of this section means buyer protection does not apply to such orders.
Need help raising a dispute?
If you can’t see Raise dispute button on your order page, Ace, our AI support agent, can check whether your order is still protected by TradeShield and help you raise a dispute.
Get help raising a dispute
Learn more about extended account warranty for account buyers.
Find out how TradeShield protects sellers.