TradeShield (Buying)

Eldorado TradeShield

The Eldorado.gg TradeShield protects buyers against any attempted fraud and scams. Eldorado.gg takes full responsibility for the entire buying and selling process in the marketplace. Buyers are fully protected against sellers who do not deliver their items or deliver items that are different from the original listing.

Eldorado.gg reserves the original payment until the item is marked as delivered and no complaints are raised. Once the item is delivered the amount paid is released to the seller. If a dispute arises, Eldorado.gg protects the buyer by freezing the payment until the issue is resolved. Once the dispute is resolved, if the item was not delivered or was not as described in the listing, the original payment will be returned to the buyer.

Eldorado TradeShield Account Warranty

In order to protect our customers from account recovery fraud, we have a 5 day free warranty for accounts. During this 5 day period, if you lose access to the purchased account, you can raise a dispute and get your money back. While the dispute is active, the warranty period will not end, even if solving the dispute takes more than 5 days.

Our warranty covers loss of access to the account such as it being recovered by the seller, the account being banned due to the ownership transfer, or the account being banned for previous offenses.

Our warranty does not cover bans that happen as a result of actions taken by the buyer after the purchase. For example, if you purchase a Valorant account and start playing with cheats and get banned, our warranty does not cover that. Another example - if you gave someone else your account's new password information and they changed it, it would also not cover that.

After the warranty period is over, while we no longer provide a money-back guarantee, Eldorado will still help you if any issues come up. First, contact the seller about your issue in the order chat. If the seller does not respond - contact Eldorado support and we will get in touch with the seller on your behalf.

Find out how TradeShield protects sellers!