Quick answer
If you are new to Eldorado: Good to know before you buy; covers the basics
Review all account information before you buy it. With instant delivery, the account details appear right after payment
You have 3 days after delivery to check the account, raise a dispute, or we mark it as received for you
After your order is marked as received, 🛡️TradeShield protects it for 5-14 days, depending on the game
Some offers let you add an extended warranty of 3 or 6 months at checkout
Steps
Go to Accounts at the top of the Eldorado website and choose your game.
Open an offer and check its title, details like the device it can be used on, images, and the Offer description section written by the seller, so you know exactly what you're buying.
Click Buy now if you like the account.
Choose a payment method.
Confirm your payment to complete your purchase.
Open your order. Use the details provided to access your account. Check that the actual account that you received matches the offer description and that you can fully access it.
Click Order received and confirm you are happy with the account.
Don't click Order received until you've checked that the account matches the offer description.
Secure the account
Some games need extra steps to keep your new account safe. Follow the steps for your game.
Old School RuneScape
Check that the account matches the offer description before you make any changes.
Change the email address, password, and any billing details.
Use a password that isn't common or easy to guess.
Confirm your purchase within the 5-day warranty period.
World of Warcraft Classic
Check that the account matches the offer description before you make any changes.
Log in to Battle.net first to register your new login IP.
Change the email address, password, and billing details.
Confirm your purchase within the 5-day warranty period.
Don't change the owner name or country on the account.
Fortnite
Don't contact Epic Games support. Buying accounts is against Fortnite's rules and could get the account banned.
Check that the account matches the offer description before you make any changes.
If everything is correct, change the email address, password, and billing details.
Turn on two-factor authentication (2FA).
Change the password of the email address linked to the account.
What happens next
You can find all your orders in the Orders section on your Eldorado account. If there are any issues and the order is within the protection period, raise a dispute.
Troubleshooting
The seller isn't replying, and I can't use my account. Raise a dispute from your order page. Eldorado support will step in to resolve the issue or refund you.
The account details are missing. Raise a dispute from your order page. Eldorado support will step in to resolve the issue or refund you.
The account is wrong or doesn't match the description. Don't click Order received. Raise a dispute from your order page and explain what's different.
The seller took the account back or made changes without your permission. If your order is still protected, contact Eldorado support from your order page for help or a refund.