Understanding offer limits
Increases are earned, not automatic: based on your performance, not on how large a limit you ask for
We review per game and category: your standing in one area is assessed on its own, and a strong record in one game doesn’t automatically raise your limits everywhere
Growth is gradual: limits are raised in steps and scaled to your performance, so they stay sustainable
Decisions are data-based: we rely on your actual account performance, not on claims made in a request
Main criterias for increasing offer limits
When you request an increase, we review your performance for the requested game and category, along with some account-wide factors. We check the following points:
Completed sales volume: at least 500 successfully completed orders across your account
Offer limit usage: you're using more than 90% of your current limit in that game and category
Cancellation rate: below 15% in that game and category
Positive feedback: at least 98% positive in that game and category
Account standing: no suspensions or account restrictions in the last few months
No duplicate offers: your listings follow our Duplicate Offers policy
All of these points are assessed together and must be met consistently over time. Meeting most but not all of them, or having a single strong month, won't qualify you for an increase.
Cooldown between increases
After a limit increase, a waiting period applies before you can be considered again. This period takes up to 6 months, which keeps limit growth steady and responsible. Requests made during a cooldown won’t be processed early.
How to request an increase
To request a higher offer limit, contact our support team through the live chat:
Open the help chat and tap Start a conversation.
Select “I am selling.”
Under "What topic are you interested in?", choose “Questions about offers and disputes.”
Choose “I have questions about offer listing.”
Tap “Still need help, contact live support” to be transferred to our team.
You'll be issued a support ticket, then enter the game and category name you'd like the increase for, and our team will review your eligibility.
If you're not approved yet
If a request isn't approved, it usually means one or more of the areas above needs strengthening. The best way to qualify is to keep building your record:
Complete more orders
Reduce cancellations
Maintain strong positive feedback
Keep your account in good standing
Make full use of your current limit
Avoid listing duplicated offers
Once you've improved and any cooldown has passed, you're welcome to be reconsidered.