When buyers browse the Items category, we rank offers by a score. Here’s what affects your ranking and how to improve it.
Quick answer
Your seller record matters most, and completed orders are the strongest factor.
Automated delivery offers get a significant ranking boost, so buyers see them first. Otherwise, the faster your delivery time, the higher you rank.
Low cancellation and dispute rates, on-time delivery, and a high feedback score also help.
Clear, descriptive offer titles rank higher than short or keyword-heavy ones.
We mix sellers in the results, so more sellers get a chance at the top spots.
Your seller record
This group carries the most weight overall. It’s based on your account, not on the individual offer.
Factor | Impact | What it measures | How to improve |
Completed orders | High | How many orders you’ve completed. This is the strongest ranking factor. | Keep completing orders. |
Cancellation rate | Medium | The percentage of your orders that are canceled. | Keep your cancellation rate low. |
Dispute rate | Medium | The percentage of your orders that end in a dispute. | Resolve issues before they become disputes. |
Feedback score | Medium | The percentage of your recent reviews that are positive, counted for each game and category. | Keep your positive feedback rate high. |
Delivery time | Low | How often you deliver within the delivery window set on your offer. | Deliver within your promised delivery time. |
The offer itself
Factor | Impact | What it measures | How to improve |
Delivery time | High | The delivery time you set on the offer. Faster is better, and instant delivery scores high. Automated delivery scores highest. | Set the fastest delivery time you can reliably meet. |
Title length | Medium | How clear and descriptive your title is. Unnecessary keywords or overly short titles can lower your score. | Write a short, clear title that describes the item. |
Why your offers don’t all appear together
We mix sellers in the results, so buyers see a variety of sellers and more sellers get a chance at the top spots.
We keep testing and improving how ranking works, so you may notice your offers move from time to time.
Before you go
To keep your offers within our rules, review our item category seller guidelines before listing.