Your seller record
This group carries the most weight overall. It’s based on your account, not on the individual offer.
Factor | Impact | What it measures | How to improve |
Completed orders | High | The number of orders you've completed. This is the strongest ranking factor. | Keep completing orders. |
Cancellation rate | Medium | The percentage of your orders that are canceled. | Keep your cancellation rate low. |
Dispute rate | Medium | The percentage of your orders that end in a dispute. | Resolve issues before they become disputes. |
Feedback score | Medium | Your positive feedback rate, based on recent feedback per specific game/category. | Keep your positive feedback rate high. |
Delivery time | Low | How often you deliver within the delivery window set on your offer. | Deliver within your promised delivery time. |
The offer itself
Factor | Impact | What it measures | How to improve |
Delivery time | High | Faster delivery times score higher, with instant delivery scoring highest. Auto-delivery offers have an even higher impact. | Set the fastest delivery time you can reliably meet. |
Title length | Medium | How clear and descriptive your title is. Unnecessary keywords or overly short titles can lower your score. | Write a short, clear title that describes the item. |
Why your offers don’t all appear together
We use a signal that keeps the mix of sellers varied, so more sellers get a shot at the top spots.
Ranking changes as we test and refine our formulas, so you may notice occasional shifts in how offers are ranked.