Your seller record
This group carries the most weight overall. It’s based on your account, not on the individual offer.
Factor | Impact | What it measures | How to improve |
Completed orders | High | The number of orders you've completed. This is the strongest ranking factor. | Keep completing orders. |
Cancellation rate | Medium | The percentage of your orders that are canceled. | Keep your cancellation rate low. |
Dispute rate | Medium | The percentage of your orders that end in a dispute. | Resolve issues before they become disputes. |
Feedback score | Medium | Your positive feedback rate, based on recent feedback per specific game/category. | Keep your positive feedback rate high. |
Delivery time | Low | How often you deliver within the delivery window set on your offer. | Deliver within your promised delivery time. |
The offer itself
Factor | Impact | What it measures | How to improve |
Delivery time | High | Faster delivery times score higher, with instant delivery scoring highest. Auto-delivery offers have an even higher impact. | Set the fastest delivery time you can reliably meet. |
Title length | Medium | How clear and descriptive your title is. Unnecessary keywords or overly short titles can lower your score. | Write a short, clear title that describes the item. |
Why your offers don’t all appear together
We use a signal that keeps the mix of sellers varied, so more sellers get a shot at the top spots.
Ranking changes as we test and refine our formulas, so you may notice occasional shifts in how offers are ranked.
Before you go
To keep your offers within our rules, review our item category seller guidelines before listing.