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Item seller guidelines

Rules for selling in-game items: who can sell, what’s allowed, how to create offers, deliver orders, and how suspensions work.

These guidelines, in accordance with the Seller rules, apply to all offers and orders in the Items category. Make every offer accurate and every delivery safe, and follow the rules below. If you break them, we may remove your offers, limit your selling, or suspend your account.

Quick answer

  • Any verified seller can sell items. Fortnite, Discord, and Roblox Limiteds items need extra verification.

  • Only sell items with clear, fixed contents. Random or mystery items aren’t allowed.

  • Your offer must say exactly what the buyer gets: item name, quantity, game, and server or region.

  • Deliver items in-game within the delivery time shown in your offer. Files aren’t allowed.

  • Mark the order as delivered only after the item is fully transferred.

What you can sell

Allowed

  • Digital in-game items, e.g., skins, cosmetics, accessories, or enhancements

  • Crafting materials, consumables, and equipment

  • Limited items with clearly defined attributes, e.g., exact rarity or skin

Not allowed

  • Random or lottery-style items, e.g., “Open for a chance to get rare loot”

  • Bundles with unspecified or random contents

  • Items obtained with cheats or exploits

  • Physical or non-digital goods

  • Offers that require talking or paying outside Eldorado

  • Files of any kind, e.g., schematics, builds, maps, configs, scripts, or mods. Items must be delivered in-game.

Listing your offers

  • Title: make it clear and accurate, so the buyer knows exactly which item they’ll get.

  • Description: include the exact item name, quantity, game, and server or region, if it applies.

  • Images: only use images you own or have permission to use.

  • Accuracy: don’t use ranges (e.g., “10k-50k”), vague labels (e.g., “maybe rare”), or placeholder text.

  • Duplicates: don’t create more than one offer for the same item.

Delivering an order

  • Deliver the item within the delivery time shown in your offer.

  • Mark the order as delivered only after the item is fully transferred to the buyer.

If there’s a problem with an order

  • Reply within 12 hours. If you don’t help in time, the order will be canceled.

  • Stay respectful, even if the buyer isn’t. You represent Eldorado.

  • Share as much proof as you can, e.g., screenshots of the trade and confirmations in the order chat.

  • You have up to 3 days to resolve the issue before Eldorado Support makes the final decision.

Violations & Penalties

Violation

First offense

Repeat offense

Cheats or exploits

Permanent suspension

Not applicable

Misleading listings

Warning Suspension

Extended suspension, based on previous suspension.

Fake images or content

Warning Suspension

Extended suspension, based on previous suspension.

Off-platform payment requests

Permanent suspension

Not applicable

Delivery failure (out of stock, wrong credentials, unresponsive seller, etc.)

Refund in buyer's favor

Limitation from selling in selected game.

Eldorado reserves the right to take stronger action depending on the severity of the violation.

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