These guidelines, in accordance with the Seller rules apply to all currency offers and orders in the Currency category. Deliver exactly what you promised, keep every trade secure, and follow the rules below. If you break them, your account may be suspended.
Quick answer
Any verified seller can sell currency on Eldorado.
Only accept orders you can deliver within the delivery time.
Mark an order as delivered only after the buyer has received the full amount.
Reply to any issue within 12 hours.
What you can sell
Allowed
In-game currency, e.g., gold, coins, or credits
Tradable currency balances tied to a game
All currency must be obtained legally and be tradable through the game’s official mechanics.
Not allowed
Using cheats or exploits
Selling stolen, fraudulently obtained, duplicated, or illegally generated currency
Sharing, storing, or misusing the buyer’s login details
Asking the buyer for extra payment or for payment outside Eldorado
Abandoning an order after you’ve started it without a valid reason or telling the buyer
Using any trade method that puts the buyer’s account at risk of a ban, suspension, or restriction
Before you accept an order
High cancellation rates lead to penalties. To avoid them:
Only accept orders you have enough stock to deliver right away or within the delivery time.
Don’t take on more orders than you can finish.
Give a realistic delivery time.
Explain how you’ll deliver, e.g., face-to-face trade, auction house, mail, or marketplace listing.
Delivering an order
Mark the order as delivered only after the full amount has been transferred to the buyer.
Confirm the delivery in the order chat and check that the buyer received the exact amount.
If you logged in to the buyer’s account to deliver, tell them to change their password right away.
If the buyer gives a new username in the order chat that doesn’t match the order summary, confirm it twice or cancel the order.
If there’s a problem with an order
Reply within 12 hours. If you don’t help in time, the order will be canceled.
Post updates in the order chat so the buyer always knows what’s happening.
Stay respectful, even if the buyer isn’t. You represent Eldorado.
Share as much proof as you can:
Screenshots of the trade window
Proof of the completed transaction
Confirmations in the order chat
In-game transaction logs
You have up to 3 days to resolve the issue before Eldorado Support makes the final decision. Depending on the case, we may cancel the order sooner.
If you and the buyer agree on a partial refund, contact Eldorado Support with the exact amount you both agreed to.
Violations and penalties
Violation | First offense | Repeat offense |
Cheats or exploits | Permanent suspension | Not applicable |
High order cancellation rate | Warning suspension | Extended suspension, based on previous suspension |
Selling fraudulently obtained or unsafe currency | Permanent suspension | Not applicable |
Any unauthorized access, tampering, or theft involving a client’s account during or after a sale | Permanent suspension | Not applicable |
Off-platform payment requests | Permanent suspension | Not applicable |
Eldorado reserves the right to take stronger action depending on the severity of the violation.