Quick answer
Deletion is available once all your orders are completed and past their warranty or protection periods. This applies to buyers and sellers to ensure that transactions were completed fully
Before you start, make sure your orders are completed (disputed ones included), your TradeShield protection and account warranties (extended ones too) have ended, and, if you sell, your offers are removed
You choose what to do with your remaining Eldorado balance: spend it, withdraw it, or forfeit it
You request deletion in live chat, not in your account settings
If anything still needs to be finished, we will inform you and direct you on how to continue
Steps
Check that everything on your account is wrapped up: orders in Purchases and Sales, your balance, and, if you sell, your offers in the seller dashboard
Go to our contact page or select the chat bubble in the lower right corner
Select Start chat. Your deletion request ticket is created in this chat
Select I am selling, or I am buying
Select Eldorado Account and Security (if you are already in an active chat with a support agent, just inform them that you wish to delete your account; they will guide you further)
If you see a self-service button, select I want to delete my account
Select I want to proceed with deletion
Fill out the deletion form and choose what to do with your remaining balance if it is present: spend it, withdraw it, or forfeit it
Make sure all details on the form are accurate, or we’ll ask you to resubmit or clarify them.
What happens next
We review your request. If anything on your account still needs to be finished, we'll tell you in the request chat. Once your account is deleted, we confirm it there too.