You can request to delete your account by filling out the deletion request ticket. Before you start, make sure nothing on your account is still active.
Quick answer
You can't delete your account while you have any incomplete orders, balance, active offers, or active account warranties
You request deletion through our live chat deletion form, not in your account settings
To delete your account, we will ask you to fill out the deletion form
Steps
Go to our contact page or press a chat bubble visible in your lower right corner and select Start chat. The deletion request ticket will be created in this chat
Select I am buying, or I am selling
Select Eldorado Account and Security
Select I want to delete my account
Select I want to proceed with deletion
Fill out the deletion form. Decide how you want to handle your remaining balance (spend it, withdraw it, or forfeit it). Make sure all details are accurate; otherwise, we'll ask you to resubmit or clarify the details.
What happens next
We review your request and confirm once your account is deleted.
Troubleshooting
You have an incomplete order?
You can't delete your account until every order is completed. Finish your active orders, then start the deletion request again.
You have active offers?
Sellers can't delete their account while offers are live. Remove all your offers, then start the deletion request again.
Is account warranty still active?
You can't delete your account until all your account warranties have ended, including any extended ones. Wait for them to end, then start the deletion request again.