Your order page is where you can view your order, talk to the seller, note issues if there are any, dispute the order, confirm that everything arrived, or leave a review.
Quick answer
Your order page opens after you pay, and you can always find it again in the Orders tab
How you get your order depends on the game and product; review these offer details before you make a purchase
Once the seller marks your order as Delivered, you have 3 days to check it in-game, in-app, etc., before it is marked as Received automatically. Most orders protection goes beyond these 3 days; see 🛡️TradeShield
If something's wrong, message the seller in the order chat first, since that's usually the fastest fix, or raise a dispute if the issue can not be resolved before the protection period expires
If the order was marked as Delivered and was not delivered, you are being asked to wait for delivery or mark it as received, raise a dispute, or contact support
Steps
Select your profile picture in the top-right corner, then select Orders
Make sure the Purchased orders tab is selected, then select your order in the list below.
On your order page, you'll see your order details and a chat with the seller. Use the chat to arrange the delivery or to solve any issue directly with the seller. How your order is delivered depends on the game and the type of product you bought. For account orders, the login details appear under Account details, with copy icons so they're pasted exactly as sent.
The screenshot below explains the order page. Its layout can differ slightly for account, item, boosting, and currency orders.
Your order ID is under the order title and in the order details section (on the right side of the page).
Your order details appear below the order ID.
To message the seller, if the page does not instruct you otherwise, select Contact seller.
Before you confirm, follow the tips under Stay secure and check that your order works and matches the listing.
To attach screenshots in the chat, select the paperclip icon.
Once you have your order and everything works as described, go back to your order page and select Review & confirm. Then leave feedback for the seller.
If you have an issue with your order and can't solve it with the seller, select the Raise dispute button. This button appears when your order status is Pending delivery or Delivered. If the button is no longer visible, contact support.
Only select Review & confirm when you've received everything as described. If the order has issues, raise a dispute.
Note: Gift card orders can be delivered in up to 4 separate codes or links that add up to the amount you bought. For example, a $100 order can arrive as 4 codes of $25 each.
Reviews
Take a moment before you submit a review: you can’t edit a review afterward. We do this to keep reviews honest, maintain marketplace integrity, and prevent manipulation of any sort.
You can review an order once it’s Received or Completed. Your review shows on the seller’s shop. Orders that are in progress or canceled can’t be reviewed.
You earn loyalty points for every review you submit
If a Received or Completed order is still unrated after 7 days, we add a positive review automatically
If the review breaks our rules and contains extortion (for example, threatening a negative review to get perks or a refund), hate speech, profanity, or claims unrelated to the order, we can remove it.