Your order page is where you can view your order, talk to the seller, note issues if there are any, or confirm that everything arrived. Purchased orders tab is where all your orders are displayed.
Quick answer
Your order page opens after you pay, and you can always find it again in the Orders tab
How you get your order depends on the game and product: some order details show up on the order page right away, for example, instant delivery products, while others are delivered via the delivery method noted by the seller
Once the seller marks your order as Delivered, you have 3 days to check it in-game, in app, etc., before we mark it as Received for you. For many orders protections goes beyond these 3 days, see 🛡️TradeShield
If something's wrong, message the seller in the order chat first, since that's usually the fastest fix, or raise a dispute if the issue can not be resolved
Steps
Select your profile picture in the top-right corner, then select Orders
Make sure the Purchased orders tab is selected, then select your order in the list below.
On your order page, you'll see your order details and a chat with the seller. Use the chat to arrange the delivery or to solve any issue directly with the seller. How your order is delivered depends on the game and the type of product you bought. For account orders, the login details appear under Account details, with copy icons so they're pasted exactly as sent.
The screenshot below explains the order page. Its layout can differ slightly for account, item, boosting, and currency orders.
Your order ID is under the order title and in the order details section (on the right side of the page).
Your order details appear below the order ID.
To message the seller, if the page does not instruct you otherwise, select Contact seller.
Before you confirm, follow the tips under Stay secure and check that your order works and matches the listing.
To attach screenshots in the chat, select the paperclip icon.
Once you have your order and everything works as described, go back to your order page and select Review & confirm. Then leave feedback for the seller.
If you have an issue with your order and can't solve it with the seller, select the Raise dispute button. This button appears when your order status is Pending delivery or Delivered. If the button is no longer visible, contact support.
Only select Review & confirm when you've received everything as described. If the order has issues, raise a dispute.