If something's wrong with your account, message the seller first. If they don't resolve it, raise a dispute.
Don't play on, resell, or change the login details of the account before your issue is resolved, or your warranty won't cover it.
Quick answer
Contact the seller in the order chat first, since most issues are resolved there
The seller has up to 12 hours to respond, to allow for time zone differences
After the order is delivered, you have 3 days to check that the account works and matches the description before the order is marked as Received
If an issue comes up during those 3 days, raise a dispute from your order page
If an issue comes up after the order is marked as Received, raise a dispute through live chat during the 🛡️TradeShield protection period (see the table
below)
Steps
Click Contact seller on your order page.
2. Select the reason you're reaching out.
3. Describe the issue in the order chat and attach screenshots or videos that show it.
The seller will have up to 12 hours to respond, taking into account possible time zone differences.
What happens next
If the issue isn't resolved, click Raise dispute on the order page.
Upload your proof and click Submit proof. You can upload up to 4 images or a short video as proof (JPEG, PNG, HEIC, or MP4, up to 10MB each)
If neither party responds within 24 hours, the dispute will be closed in favor of the opposing side.
🛡️TradeShield protection by account type, raise a dispute via live support for such orders:
Account type | Protection after the order is marked as Received |
Most accounts | 5 days |
Fortnite and Rainbow Six Siege accounts | 10 days |
GTA 5 accounts | 14 days |