Contact the seller directly through your order page.
2. Select the reason for reaching out.
3. After sending your help request, the seller will be notified and prompted to assist you.
If the account details have already been revealed, the seller will have up to 12 hours to respond, taking into account possible time zone differences.
A dispute can be raised if there’s an issue that hasn’t been resolved through direct communication with the seller within 5 - 14 days (all accounts come with a 5-14 day Tradeshield protection period for buyers. During this time, if the account stops working, gets banned, or is recovered, the sale will be canceled, and a refund will be issued).
When the dispute is raised and both parties are cooperating, the resolution process from may take up to 3 days, depending on complexity of the situation.
If neither party responds within 24 hours, the dispute will be closed in favor of the opposing side.
To ensure a smooth resolution, please explain the issue clearly and provide any relevant screenshots or evidence:
You can find more tips about the dispute process here.