To keep you safe, every account order includes a free 5-day TradeShield protection. Some accounts have protection for up to 14 days. Learn more about Eldorado 🛡️TradeShield and exact protection periods.
For an additional fee, you can extend your account warranty at checkout to 3 months or 6 months.
How it works
Your free 5-14 day protection is added to every account purchase automatically.
If you have an issue within this period, contact the seller and, if they are not able to resolve it, raise a dispute on the order.
If you have an extended warranty and the issue comes up after 5-14 days, submit a warranty claim.
If we approve your dispute or warranty claim, you will receive a refund to your Eldorado balance. For more information, review our refund and return policy.
Warranty options
| TradeShield protection | Extended warranty |
Length | 5 -14 days for all accounts | 3 or 6 months |
Cost | Included in every account order | Additional fee, depends on the order |
Availability | All account orders | Select offers only, available at checkout |
How to report an issue | Raise a dispute | Submit a warranty claim |
Review time | Handled through the dispute process | 3-5 business days |
Refund | Account price | Account price minus the warranty fee |
Your warranty stays active while your dispute is open, even if it takes longer than 5 days to resolve
Warranty claim reviews can take longer than 3-5 business days if the seller is helping resolve your issue
Refunds cover the account's price only, not items on the account or other expenses
What's covered
The account isn't as described, and you haven't changed anything, played on it, or made purchases on or for it
The seller took the account back, and you lost access
The account was banned because of the ownership transfer
The account was banned because of something the seller did
What's not covered
Bans caused by your actions (e.g., playing with cheats)
Lost access unrelated to the seller (e.g., you forgot your password)
Bans caused by ignoring the seller's instructions (e.g., contacting game support after the seller told you not to)
Accounts you resell, since reselling voids your warranty
What happens if something goes wrong
During your protection period, raise a dispute or submit a warranty claim on the order.
After your protection ends, we no longer offer a money-back guarantee, but we can still help:
First, message the seller in the order chat.
If the seller doesn't reply, contact Eldorado support. We'll reach out to the seller for you and provide support as much as needed.
After your order is refunded, do not use the account, as our warranty doesn't apply to it anymore. The seller may reclaim ownership at any time.