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Set up team accounts

Team accounts let you give employees their own login and permissions instead of sharing your account credentials. Use this guide to activate the feature securely and add your first team member.

Quick answer

  • Change your password and sign out of all devices before activating team accounts, so that any previously shared credentials stop working

  • Activate team accounts from Account settings or the Team accounts page in your seller dashboard

  • Only the shop owner should confirm activation, and only they should click the confirmation link. Sharing it with anyone else gives them full access to your seller account

  • Each team member gets individual permissions for purchases, withdrawals, or sensitive information

  • Your account email can't be changed while team accounts are active

Steps

Account owner steps

  1. Change your password and sign out of all devices. Navigate to your account settings. Change the password in the password section (screenshot a) and log out from all devices in the security section (screenshot b):

    a.

    b.

  2. Go to the Team accounts page in your seller dashboard and press Activate team accounts

  3. Click the Activate team accounts button

  4. Confirm activation using the link in the email sent to your shop owner's email address

    Only you, the shop owner, should click the confirmation link. Sharing it with anyone else gives them full access to your seller account.

  5. Click the Add account button. Up to 100 active accounts can be added

  6. Enter the employee's email address and select their permissions (Purchases, Withdrawals, or Sensitive info)

Employee steps

  1. The employee receives an invitation email

  2. The employee accepts the invitation, their account is created, and they receive a temporary password

  3. Once they receive the temporary password, they will have to log in to the account and set up a new password

    Once the employee completes these steps, they can access the shop dashboard with the permissions the owner set for them.

Permissions

  1. Purchases and Withdrawals: without these permissions, the employee will not be able to buy or withdraw from the account balance

  2. Secret information: without this permission, sensitive details will not be shown to the employee:

Troubleshooting

Troubleshooting

Invitation email not received or expired? Resend it from the pending invitations list in the team accounts section:

Wrong email used for an invitation? Delete the pending invitation and re-invite with the correct address.

Can't change your account email? Email addresses can't be changed while team accounts are active.

Contact support if a resent invitation still doesn't arrive after checking the email address and spam folder, or if a team member's access doesn't match the permissions you set.

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