Quick answer
After you pay, we take you straight to your order page
With instant delivery, your login details appear at the top of the order page
Without instant delivery, the seller sends your login details in the order chat
If the account has a linked email, the seller helps you change it in the order chat
Every account order includes a free 5-day protection; some have even longer. Please review the 🛡️TradeShield article for more information
If the working account details were not delivered to you instantly or after the guaranteed delivery time, contact support immediately. If there are any other issues that could not be resolved with the seller, raise a dispute. To learn how it works, see Order dispute: how does it work?
Steps
To locate your account order, select your avatar in the top-right corner, then select Orders.
Select Purchased orders and the order you'd like to view.
If you purchased an order with the instant delivery option, you will see account details at the top of the page; otherwise, your account details will be manually delivered by the seller in the order chat.
Copy your login details from the top of the order page. If you have purchased an instant account and the details are not seen instantly, contact support by starting a chat with live support.
(1) Account details: your login and password, with copy icons to copy each one
(2) Review & confirm: select this only after you’ve checked the account
(3) Contact seller: message the seller if something’s wrong
(4) Order ID: shown in 2 places, so you can share it when you contact the seller or support
After receiving the information:
Log in to the account and check that it matches the offer description.
Log in to the email linked to the account, if there is one.
Change the passwords for the account and the email.
Turn on two-factor authentication (2FA) for the account and the email.
Select Review & confirm. (Only select Review & confirm after you’ve checked the account.)
If anything is wrong with the account: the credentials do not work, it is not as described, start by communicating with the seller via the order chat. The seller must assist you in resolving the issue.
Troubleshooting
The login details don’t work?
Start the conversation with the seller by pressing the Contact seller button. Choose the topic you are contacting about.
Message the seller in the order chat and describe the problem in more detail. The seller must help you fix it.
The account isn’t as described?
Message the seller in the order chat and include screenshots that show what’s missing. If the seller is not able to resolve the issue, raise a dispute.
You can’t find your login details?
If your order doesn’t have instant delivery, check the order chat. The seller sends your details there within their guaranteed delivery time. If the order is an instant delivery account, raise a dispute or contact support if details were not sent to you immediately.
The seller doesn’t reply or can’t fix the problem?
Raise a dispute from your order page, and we’ll review the order and refund you if needed.