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Cancellation policy
Updated over a week ago

The order can be cancelled by the seller or the staff at any time. When the seller cancels the order, the buyer receives a full refund.

The buyer can submit a cancellation request by raising a dispute. In this case, the dispute will be reviewed by the staff. The order will be cancelled if any of the following is true:

  • The seller did not respond within the guaranteed delivery time.

  • The seller did not deliver the item within the guaranteed delivery time when the buyer was responsive and available to receive it.

  • The item was not as described or item description was unclear or misleading.

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