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How do I receive my Order?
How do I receive my Order?

This guide will assist you in navigating the process of receiving your order

Emily avatar
Written by Emily
Updated over 4 months ago

If you were not automatically redirected to the order page after purchasing your product, please follow these steps for easy navigation:

  1. Click here or Orders in the dropdown menu.


  2. Make sure the Purchased Orders tab is selected. Click on your Order in the list below.



  3. In the Order page, you will see the order details and a Live Chat with the seller. Communicate directly with the seller through the chat to arrange the delivery. The exact mode of delivery will depend on the game and type of item.
    Explanation of the order page can be found below. The layout of the order page might differ slightly if you're dealing with an account, item, boosting, or currency order.


  4. When the product is in your hands, go back to Order page, click Order Received and leave feedback for the seller. If you encounter some issues while receiving your Order and cannot solve them with the seller, you have an option to ask the Eldorado Team for help by clicking Raise a dispute button.
    "Raise a dispute" option appears when order status is "Pending Delivery" or "Order Delivered".

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