At Eldorado, we respect your privacy rights. Under applicable data protection laws, including GDPR, you have the right to request a copy of the personal data we hold about you.
Important To process your request, we need to verify your identity. Please make sure you provide accurate account details when submitting — requests that cannot be matched to a verified account may not be processed.
Processing time We will handle your request within 30 days in line with legal requirements. You'll be updated by email once your data is ready or if we need anything further.
How to submit a request To submit a request regarding your personal data, please click on “Personal data export” and complete the ticket form following the provided instructions.
Personal data export