If you encounter problems with your order, we encourage you to contact your seller first, as they are the initial point of contact for resolving any issues.

Most sellers are committed to providing excellent customer service and are usually able to address concerns quickly and efficiently. By reaching out to them directly, you give the seller an opportunity to rectify the situation, whether it involves a delay in delivery, a wrong item, or any other issue.
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You can contact your seller by locating the message window on the order page:

However, if you are unable to reach a satisfactory resolution with the seller, or if the seller is unresponsive or uncooperative, you can always contact our dispute team for further assistance.

Our dispute team is dedicated to helping you resolve conflicts and ensuring that you have a positive experience with your purchase. They will review the situation impartially and work with both you and the seller to find a fair solution.

You can contact our team by creating a ticket and providing an explanation of the situation.
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