Understanding User Feedback 🤝
User feedback is an important part of the buyer–seller relationship. It allows customers to share their experience-whether positive 😊 or negative 😞 and helps sellers understand how well they are meeting expectations.
As a seller, delivering a great customer experience should be a priority. Your feedback rate is a key indicator of your service quality. Maintaining a feedback score of 95% or higher is recommended to reflect strong customer satisfaction⭐
Strategies to Prevent Abusive feedback 💙
Negative feedback can often be avoided with care, understanding, and clear communication. Small actions can make a big difference in how buyers feel about their experience.
📦 Keep Products Ready
Check your stock regularly to make sure items are available and ready to deliver. This helps avoid delays and last-minute cancellations, which can be frustrating for buyers.
💬 Stay Responsive
Replying quickly and kindly to questions or concerns reassures buyers that they are valued and heard.
❤️ Lead With Empathy
Treat every buyer with respect and patience. A calm, understanding approach can resolve most issues before they turn into negative feedback.
🎁 Offer Compensation When Needed
If something doesn’t go as planned-such as a delay-consider offering a small bonus, discount, or refund. Thoughtful gestures can ease frustration and rebuild trust.
🤝 Handle Disagreements Gently
When conflicts arise, try to meet buyers halfway. A fair and cooperative solution often leads to a better outcome for everyone.
⏸️ Manage Availability Carefully
If you expect delays or need time offline, pause your listings or adjust delivery times. Clear expectations help prevent disappointment and misunderstandings.
Conditions for Removing Abusive feedback🤍
We value honest feedback, as it reflects real buyer experiences and helps keep Eldorado.gg transparent and trustworthy. For this reason, negative feedback is not removed simply because an issue was resolved or because a seller disagrees with the review.
That said, there are specific situations where negative feedback may be removed if it clearly violates our rules.
When Abusive feedback May Be Removed 🧹
Feedback may be eligible for removal if it involves:
🚫 Extortion or Blackmail
Buyer changes feedback to negative and demands extra free goods to change it back to positive.🧨 Coordinated or Fraudulent Reviews: Review bombing is the intentional submission or modification of negative feedback across multiple orders to harm a seller.
🔁 Duplicate Feedback
When the same issue is reported multiple times unnecessarily.🤝 Unfulfilled Mutual Agreement
If a buyer agrees to remove feedback after a resolution (such as a refund or replacement) but does not follow through.❌ Abusive or Inappropriate Content
Feedback containing profanity, personal insults, or offensive language.
When Abusive feedback Will Not Be Removed 📝
Feedback will remain if it reflects the buyer’s experience or seller behavior, including concerns about:
Product quality
Delivery time
Customer service or communication
This applies even if a refund, replacement, or compensation was provided.
Additional Important Information ℹ️
Feedback related to orders still in progress cannot be removed
Review requests may take up to 8 hours to process
Repeated requests for the same feedback may result in account restrictions
To keep things fair and smooth for everyone, you can submit up to 3 tickets per day. ✨ Please include only one feedback entry per ticket so each request can be handled carefully and quickly.
A Gentle Reminder for Sellers 🌱
Open communication and cooperation with buyers go a long way. Working together to resolve issues and learning from feedback helps improve service quality and build long-term trust 💙
To request the removal of negative feedback, please reach out to our customer support team and share the details of your case. We’ll review it carefully, but please note that feedback can only be considered for removal if it clearly matches one of the situations listed above.
We understand that negative feedback can be stressful, but repeatedly requesting removal without valid reasons may lead to account restrictions. We kindly ask sellers to respect the decisions made by our support team, as they are based on fairness and the marketplace’s rules.😊