⚠️Status “Delivered” does not mean you should automatically confirm the order. It means your action is required. First, check your in-game account/mailbox and make sure you received the correct item. Only then confirm the order as received. If the item is missing or not as described, open a dispute within 3 days instead.
Automated delivery is enabled for Pets only. Eggs, Potions, or other items can not be delivered using this system.
Purchasing an automated delivery offer
Automated Delivery offers can be identified by the Delivery Method shown on the offer page.
You can click on "Automated delivery" to learn more before purchasing.
Once your purchase is complete, you'll be taken to the order page where the delivery process begins.
Step 1: Begin Delivery
Start by clicking Begin Delivery.
Step 2: Enter your Roblox username
Enter your Roblox username and click Continue. Note: The username must be between 3 and 20 characters.
Press Continue and wait a few moments
✅Success. The account was found.
⚠️ What to do if the username was not found?
If the username cannot be verified, you'll see an error message. Double-check your spelling and try again.
Step 3: Add the seller as a friend
Next, you'll see the seller's Roblox username.
Send a friend request to the seller's account before continuing.
Click Add Friend to open the seller's Roblox profile.
How to add a friend?
If you're unsure how to add friends, use the "How to add a friend?" button for instructions.
Press Continue and wait a few moments
✅ Success! Seller added as a friend.
⚠️ Friend request was not detected?
If the request cannot be found:
Verify that you added the correct account.
Try again.
Waiting for delivery
Once your friend request is confirmed, your order enters the delivery queue.
This means the seller account is currently processing another order or preparing your delivery.
Don't worry, you'll automatically move to the next step once everything is ready.
Step 4: Join the seller's server
When prompted, join the seller's Roblox server.
Click Open Seller Profile and use Roblox's Join feature.
How to receive the item?
If you're unsure how to receive the item, use the "How to receive the item?" button for instructions.
Time limit. You'll have 5 minutes to join the game after delivery begins.
If the timer expires, you'll be able to retry the delivery process.
Step 5: Complete the trade
After joining the server, complete the trade in-game. A second timer will show how much time remains to finish the transaction.
Once the trade is completed successfully, the order will automatically be marked as delivered.
Step 6: Confirm delivery
After delivery, you'll see a confirmation screen asking whether you received your item.
If everything looks correct, mark the order as received by confirming the delivery. If something went wrong, you can open a dispute for the order.
More information about the dispute process here.
What happens if delivery fails?
Seller's account issue
If the seller's account cannot complete the delivery, the order will be cancelled automatically and refunded according to the Eldorado Refund & Return Policy.
Seller Doesn't Have Enough Stock
If the seller no longer has the required item available, the order will be cancelled automatically and refunded according to the Eldorado Refund & Return Policy.
Delivery Timeout
If you miss a required step during delivery, you can retry the process and continue where you left off.
If you believe there's a technical issue preventing delivery, contact support through the live chat.
