Cancellation policy

The order can be cancelled by the seller or the staff at any time. When the seller cancels the order, the buyer receives a full refund.

The buyer can submit a cancellation request by raising a dispute. In this case, the dispute will be reviewed by the staff. The order will be cancelled if any of the following is true:

• The seller did not respond within the guaranteed delivery time.
• The seller did not deliver the item within the guaranteed delivery time when the buyer was responsive and available to receive it.
• The item was not as described or item description was unclear or misleading.