⚠️ Status “Delivered” does not mean you should instantly confirm the order. It means your action is required. First, check your in-game account/mailbox and make sure you received the correct item. Only then confirm the order as received. If the item is missing or not as described, raise a dispute within 3 days instead.
Automated delivery is enabled for Pets and Seeds only. Other items can not be delivered using this system.
Quick recap
Enter the correct Roblox username when placing the order.
Limits: Each buyer can receive up to 5 gifts per day from the same linked Roblox account.
Items are delivered to your in-game mailbox — no friending or manual trading is required.
Check the item before confirming the order as received.
If the item is missing or not as described, open a dispute within 3 days.
Use the “Where to find your item?” link if you need help locating the item in your mailbox.
Direct contact between the buyer and the seller will not be needed.
Purchasing an automated delivery offer
Automated Delivery offers can be identified by the Delivery Method shown on the offer page.
You can click on "Automated delivery" to learn more before purchasing.
Daily limits:
Each buyer can receive up to 5 gifts per day from the same linked Roblox account. If the selected seller can't deliver the order because this limit has been reached, the order will be canceled, and the funds will be returned to your Eldorado balance. You can then place a new order with another seller.
How GAG2 delivery works
Step 1: Purchase the item and enter the correct Roblox username. This is the only information needed to start delivery.
The system will check the details. This usually takes 1–5 seconds.
⚠️ Make sure the Roblox username entered when placing the order is correct.
If the username is incorrect but matches an existing Roblox account, the item may be delivered to that account. Eldorado cannot guarantee recovery of an item delivered to the wrong Roblox account because of an incorrect username.
Step 2: The order moves to Seller is preparing delivery while the system connects to the game and processes the delivery.
Step 3: Once the item reaches the buyer's in-game mailbox, the order is marked as Delivered.
The Did you receive your item? confirmation step appears.
If the item was received and everything is correct, confirm the delivery by marking the order as Received by confirming the delivery (1).
If the item was not received or is not as described, raise a dispute instead (2).
Where to find your item?
If you're unsure how to receive the item, use the "Where to find your item?" button for instructions.
Troubleshooting
The order was canceled
If the seller's linked Roblox account cannot complete the delivery, the order is automatically canceled and refunded according to Eldorado's policies.
For more information, see Refund & Return Policy article.
The order says "Delivered", but the item wasn't received
Do not confirm the order as received. Open a dispute for the order so the issue can be reviewed. For more information, see What is the process of order Dispute? article.
The item is different from what was purchased
Do not confirm the order as received. Open a dispute and provide the relevant details so the issue can be reviewed.
If you believe there's a technical issue preventing delivery, contact support through the live chat.
